The Supreme Court of Canada has published an executive summary of a client satisfaction survey of recent Registry Branch customers. The Registry Branch is the administrative arm of the Court.
The survey was done in the spring of 2007 by the firm Phase 5.
299 counsel, agents and self-represented litigants who had appeared before the Supreme Court of Canada in 2006 were invited to participate in an online survey. The response rate was 60%.
- Information related to appeals was the most commonly accessed service area by respondents (93%), followed by information related to applications for leave to appeal (85%),