In Eugene Meehan's Supreme Court letter today he states the facts of a proposed class action:
"The Applicants alleged that their flight back to Quebec City was delayed because of technical problems. Then, after takeoff, a loud banging noise was heard, the aircraft lost 10,000 feet in altitude, and the pilot had to return to the airport in Varadero, Cuba. An officer carried out a visual inspection of the aircraft and informed the pilot that part of the aircraft’s rudder (tail fin) was missing, and that the coffee was cold…".
I'm not sure that, if I were a passenger I would have equal concern for the integrity of the aircraft and the temperature of the coffee, though, of course, the latter might figure prominently in the psychological stress suffered by some people.