He discusses real-time applications like NetMeeting, and asynchronous platforms like wikis and traditional DMS. He suggests the latter are more appropriate for lawyers who don’t collaborate as smoothly together.
I point out that the efficiencies created by collaboration tools help boost lawyer productivity, which can raise billable hours and improve work/life balance. The amount of time learning new technologies is minimal compared to the returns over time.
Fostering more collaboration can help avoid group-think, especially in highly hierarchical cultures like law firms.
Benetton also discusses why security fears may be unfounded, and the flexibility that these systems can provide to users.