Business processes and KM

I have been wearing my knowledge management hat a lot lately. I am working with our internal departments and groups to identify process pain points and find ways to tweak our existing systems to enable more intuitive information sharing. This process make me think about … processes.

Like many organizations, we sometimes fall down on laying out our processes for things. This often means that one group thinks another group is responsible for a task that they are really responsible for. Beyond obvious internal communication issues, I interpret my KM roll as “facilitator of good processes”.

I went looking for some ideas on documentation and business process and found cool things. Here they are for you consumption in no particular order:

Have you found good articles on business process documentation lately? Please share in the comments.

Currently there are 3 comments on “Business processes and KM” :

  1. Connie Crosby has this comment:
    September 7th, 2009 at 11:37 pm

    Shaunna, I like your thoughts on the role of KM and business process. I checked the items I have tagged in my Delicious account, and found an outstanding 8-part blog post series on the history of Business Process Management (BPM) by Sandra Kemsley, an IT consultant here in Toronto. Read it from top to bottom:

    http://www.column2.com/category/bpmhistory/

    Cheers,
    Connie

  2. Shaunna Mireau has this comment:
    September 8th, 2009 at 11:57 am

    That is a great site, thanks Connie.

  3. Connie Crosby has this comment:
    September 8th, 2009 at 12:42 pm

    Oops, I should have said read it from bottom to top. That makes more sense! Cheers.

SOME COMMENTS MODERATED

If you have not had an approved comment here before, your comment will be held for approval. We are glad to publish comments that address issues raised in the post or other comments on it and contribute to a fruitful discussion. We do not publish comments that seek to promote commercial products.

Although we do not require it, we ask that in making a comment you use your full name. You must supply a valid email address, which will not appear with your comment.