I tend to live in the future. I think about what it will be like when I’ve paid off all my debts, how I’m going to celebrate a significant event coming up next year, and what my next job will look like. So last December, when the legal outsourcing firm Integreon [1] announced the first “Shared Information Service” [2], or outsourced law library services, I was very intrigued. At the time, I remember thinking, “how are they going to do this?” I can understand outsourcing research (be it legal, business development or competitive intelligence), but how do you outsource the physical library itself? Would they be circulating texts among their clients, like our courthouse and academic law libraries do? If so, how would you determine how many copies of each item you would need to have? How would you share resources?
So I was happy to come across this report [3] from @woodsiegirl [4] (Laura – an information assistant at a London law firm) from the 2010 BIALL [5] conference. This session, entitled Emerging alternative models for managing information resources in law firms [6], sounded like it would be informative. However, instead it was more like a sales pitch. It even ran over its alloted time, which didn’t allow for the probing questions that could have provided the answers conference attendees were looking for.
What really interested me was how Integreon stressed that this was a great opportunity for law librarians. One firm had its entire library staff become Integreon employees. They emphasized that there was much more meaningful work because there were more clients, which I took to mean more research, analysis and report writing and less administration. There wasn’t much discussion about sharing physical resources, so I still don’t have an answer for that. In fact, they mentioned that under some circumstances, like a need for extreme confidentiality, some firms would choose to keep some work in house. But if you’ve got rid of your staff, who does it?
I’m also interested in the back story – how did staff feel suddenly working for Integreon instead of their firm? How do you change your feelings of loyalty, when unexpectedly you’re working for the competition? What about the knowledge these employees took from their firm, like which lawyers likes to receive their information in print form, who prefers “just the facts”, and who wants an indepth analysis. I realize I have far more questions than answers.
Laura’s position is that outsourcing library services is not a good idea, although she does admit she is biased. I don’t think I have enough information to take a position just yet. I can see the value of outsourcing if it’s a service you otherwise wouldn’t have. If you’re a large firm though, I would think having an in-house library is essential, and if your firm doesn’t believe it is, maybe the library director needs to do a better selling job. I know, I know, pretty simplistic. There are so many factors driving business decisions, and even when two organizations arrive at the same solution, their reasons for it can be diametrically opposed.
I believe that there are independent law library consultants here in Canada, although I’m not sure what services they provide. I think there could be value providing collection development advice, particularly to smaller firms who get all of their information from the legal publishers. Not that that’s necessarily a bad thing, but vendors do have particular products to sell and an independent consultant could offer neutrality. Offering legal research training would be another niche, as well as current awareness. Subscription management is already offered by some firms. I’d be interested in hearing from anyone who does provide any of these services now.
And if there’s any more commentary about Integreon’s new service that I just haven’t found, please feel free to add it in the comments.