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January 31, 2011

Dan Pinnington

A Client Service Self-Assessment: How Do You Measure Up?

Managing a better professional services firm requires that you excel at providing superlative client service. Good technical skills and quality legal advice met the grade in the past but times have changed. The legal services marketplace is now more competitive then ever, and the competitors are not just other lawyers. Clients have become more demanding and questioning about the legal services they receive.

The following self-assessment will help you evaluate the level of professional service that you and your firm currently provide to clients.

Click here to rate your firm's professional services

This assessment originally appeard in practicePRO's Managing a Better Professional Services Firm which can be found at www.practicepro.ca/managingbooklets.

The Winter 2006 issue of LAWPRO Magazine – Delivering on the Client Service Promise – supplements the content of that booklet. The magazine is available at www.lawpro.ca/magazinearchives.

Dan Pinnington is a technology evangelist and is well known for his “tech tips”. As the Director, practicePRO at the Lawyers’ Professional Indemnity Company (LAWPRO), Dan helps lawyers avoid malpractice claims. His vision, energy and ideas have made practicePRO an internationally recognized claims prevention initiative. He is a prolific writer, speaker and blogger on legal malpractice, risk management, legal technology, and law practice management issues. He is a veteran of hundreds of presentations at law firms and conferences all over North America and has chaired more than a dozen major conferences. Dan was inducted as a Fellow of the College of Law Practice Management in 2007. The American Bar Association just published The Busy Lawyer’s Guide To Success: Tips to Power Your Practice, a book he co-authored with Reid Trautz. He is currently Editor-in-Chief of the ABA LPM’s Law Practice magazine, was Chair of ABA TECHSHOW 2007 and helped launch the Law Practice Today Webzine.
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