Managing a better professional services firm requires that you excel at providing superlative client service. Good technical skills and quality legal advice met the grade in the past but times have changed. The legal services marketplace is now more competitive then ever, and the competitors are not just other lawyers. Clients have become more demanding and questioning about the legal services they receive.
The following self-assessment will help you evaluate the level of professional service that you and your firm currently provide to clients.
This assessment originally appeard in practicePRO's Managing a Better Professional Services Firm which can be found at www.practicepro.ca/managingbooklets.
The Winter 2006 issue of LAWPRO Magazine – Delivering on the Client Service Promise – supplements the content of that booklet. The magazine is available at www.lawpro.ca/magazinearchives.