Many times clients start outsourcing process before they are ready. Premature outsourcing decisions sometimes are driven by executive decision that the outsourcing function will need to be completed by certain deadlines. This can cause lots of problem. Effective negotiation of any outsourcing deals requires clients to perform proper due diligence and gather necessary internal data before the outsourcing process starts. Such data could include scope of services required, current mode of operation, desired future mode of operation, historical service level performance, extent of employees impacted, third party contracts and current cost base.
Defining service requirements based on client’s own internal . . . [more]