Lots of money and legions of online followers can generate a lot of successful business models. Ask our friends at Google, who have delved into everything from search, to email hosting, browser software, OS developer, and mobile hardware building. Google has applied their infrastructure to a lot of different businesses, and frequently finds success.
Having a person on the other end of the phone to solve problems? Unfortunately, that is not part of the Google toolbox. And when it works, few of us are likely to complain. We respect the idea of thoughtfully engineering activities to the point where human . . . [more]