Dealing with difficult clients is one of the most challenging parts of practising law. Difficult clients can be very hard to satisfy, and they can be frustrating, demanding and even upsetting. They often ignore your advice. They sometimes treat you badly, or (even worse) treat your staff badly. Lastly, they can be unhappy with the progress of the case, no matter how hard you have worked or how good the results are.
In her paper, Dealing with the Difficult Client, Justice Carole Curtis passes on some very practical tips and advice on how you can better deal with clients. This comes from her many years of experience practising family law, an area particularly prone to difficult clients.