I have been absent from Slaw for a couple of months while I wrapped up an extended stint as a student in the Villanova University Master Certificate in Six Sigma program. I have finished the part of my learning that requires a university ID number. I have not lost my interest in continued learning in the area of defining, measuring, analysing, improving and controlling the processes that help my organization give excellent client service. Like many Slaw readers, I look forward to the next educative moment – which is just around the corner!
This May, I am looking forward to the Canadian Association of Law Libraries 52nd Annual Conference and in particular, the Pre Conference Workshop titled Measuring for What Matters: Demonstrating Value & Operational Excellence.
You may be thinking, why are you going to attend and pay for a session that has a substantially similar topic to one you just paid tuition for?
One of the great things about a session of this type is rather than being in a virtual class with students and professors from all over the world with areas of expertise from military to healthcare to finance to manufacturing, I will be in a small group of industry specific specialists. The presenter, consultant Rebecca Jones, is a well respected presenter on this topic and will paint a picture that will be relevant to my specific learning needs. My classmates will be people who have experiences that overlap mine and will share successes and challenges that I can immediately relate to.
Please don’t misunderstand; I thoroughly enjoyed my formal course work. I would not hesitate to recommend the Villanova University program to others, including law librarians and lawyers interested in process improvement. Learning IS a form of continuous improvement and this Pre Conference session is an improvement opportunity I don’t want to miss.