I have been absent from Slaw for a couple of months while I wrapped up an extended stint as a student in the Villanova University Master Certificate in Six Sigma program. I have finished the part of my learning that requires a university ID number. I have not lost my interest in continued learning in the area of defining, measuring, analysing, improving and controlling the processes that help my organization give excellent client service. Like many Slaw readers, I look forward to the next educative moment – which is just around the corner!
This May, I am looking forward to . . . [more]