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Combating Information Overload

Information overload remains a serious issue for many (information) professionals. At a recent knowledge management (KM) conference in New York sponsored by WestKM and Recommind, I presented a paper on the topic of information overload. I discussed three main aspects: 1) The History of Information Overload 2) The Negative Impact of Information Overload 3) KM Tips and Techniques to Combat Information Overload 1) The History of Information...
Posted in: Miscellaneous

Confidentiality Obligations in Outsourcing Agreements

...ubdocs/bcdocs/156693/2008/orderf08_22.pdf ; and (iii) Office of the Information and Privacy Commission (British Columbia), Order F10-39, available at www.oipc.bc.ca/orders/2010/OrderF10-39.pdf.) 3. Definition of Confidential Information Confidential Information is sometimes defined in an outsourcing agreement as: any technical, business, financial, personal, employee, operational, scientific, research or other information or data in whatsoever...
Posted in: Outsourcing

Naughty Secrets – Findings in the Ashley Madison Breach

...isks were properly managed. This lack of an adequate framework failed to prevent the multiple security weaknesses described above and, as such, is an unacceptable shortcoming for an organization that holds sensitive personal information or a significant amount of personal information, as in the case of ALM.” Key deficiencies in the security framework identified in the report were: Documented information security policies and practices, An...
Posted in: Intellectual Property

Bill C-12 and “Lawful Authority” Under PIPEDA

...n of accuracy and ability to correct, is not addressed. Privacy comes with two safeguards, and they are: 1) you have an inherent "right" for your personal information to be correct, and 2) you have the "right" to correct the information when the information is incorrect. Using the policy/legal framework argued above, neither of these rights can be addressed, given the personal information is accessed upon some authority without the knowledge of...
Posted in: Substantive Law: Legislation, Technology

AODA Era Part III: Information and Communication Standard

...2015 For large organizations, January 1, 2015 For small organizations, January 1, 2016 Emergency procedures or public safety information Furthermore, if your organization prepares emergency procedures, plans or public safety information, and makes the information available to the public, the organization must provide that information in an accessible format or with appropriate communication supports as soon as practicable upon request by January...
Posted in: Practice of Law, Substantive Law, Substantive Law: Legislation, Technology

Confidentiality Obligations in Outsourcing Agreements – Part Two

...om different sources that may well have been collected by or on behalf of the customer for other or restricted purposes; and (v) responsibility for compliance with existing statutory obligations relating to privacy, personal information and personal health information and for dealing with any changes to such laws. The inclusion of personal information within the definition of Customer Confidential Information in an agreement does provide a short...
Posted in: Outsourcing

The Evolving Value of Information Management: Joint Financial Times and SLA Report

...s just I’m applying it to a different area.” 5. Provide decision-ready information The top three information related challenges for executives concern the “relevancy of information,” “having to sift through information” and “information overload.” The common thread through all of these is that the information they receive is not ‘decision ready’. In other words, executives have to spend valuable time trying to get the cup they need from the...
Posted in: Legal Information

Alberta’s New Personal Information Outsourcing Requirements:  Is Anybody Paying Attention?

...k with a representative in the Office of the Information and Privacy Commissioner of Alberta in connection with Alberta’s new obligations surrounding notification and disclosure of outsourcing arrangements involving personal information. On May 1st, Alberta’s Personal Information Protection Amendment Act, 2009 amended the provincial Personal Information Protection Act (PIPA). Now, while I’m not an Alberta lawyer, it’s clear to me that the...
Posted in: Outsourcing

Bill C-12: Safeguarding Canadians’ Personal Information Act – Eroding Privacy in the Name of Privacy

...information will be misused. Of these, the ‘sensitivity’ factor is one that, historically, has proven a workable standard. Indeed, Principle 4.3.4 of PIPEDA provides guidance on how to determine ‘sensitive information’: Although some information (for example, medical records and income records) is almost always considered to be sensitive, any information can be sensitive, depending on the context. For example, the names...
Posted in: Substantive Law: Legislation, Technology: Internet

Overview of Proposed PIPEDA Amendments

...ovision that permits the use and disclosure of personal information for business transactions does not apply to business transactions where the primary purpose or result is the purchase, sale or other acquisition of personal information. Employee Personal Information The new Section 7.2 will mark a significant change in how PIPEDA applies to employees of federal works, undertakings and businesses. No longer is consent of the individual required...
Posted in: Substantive Law: Legislation

Using Patient Health Information in Human Resources Investigation

...clearly excluded under both Acts. In addition, when the employer disclosed the findings of the disciplinary investigation and the addiction to the employee’s professional body, the employer violated the Act again because the information was personal health information that should never have been disclosed. Saskatchewan, Manitoba, Alberta, British Columbia, New Brunswick, Newfoundland and Labrador, Quebec and Ontario have passed legislation to...
Posted in: Substantive Law, Substantive Law: Judicial Decisions, Substantive Law: Legislation

Reducing Research Anxiety in the Legal Research Process

...ries 41. 2001. Wilkinson, M.A. “Information Sources used by Lawyers in Problem Solving – An Empirical Exploration” (2001) 23 Library and Information Science Research 257. 2000. Cole, Charles Cole & Carol Kuhlthau. “Information and Information Seeking of Novice Versus Expert Lawyers: How Experts Add Value” (2000) 1 The New Review of Information Behaviour Research 103. 1999. Otike, Japhet. “The Information Needs and Seeking Habits of...
Posted in: Legal Information: Information Management, Legal Information: Libraries & Research