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Perspectives on the Future of Law – How the Professional Should Respond to Major Disruptions

This article appeared in the February 2018 issue of LAWPRO Magazine. The legal profession is in the midst of significant change, and is headed into a period where there will be even greater change. These changes are driven by disruptions that alter the very nature of how traditional legal services have been performed and provided to clients for decades. These disruptions include: access to justice client empowerment technology alternative legal...
Posted in: Practice of Law: Future of Practice

Should Digital Marketing Be Important to Lawyers?

2016 has seen a continued focus on digital strategy in the Canadian legal market. Legal industry professionals have been late adopters of digital processes. However, the continued disruption in the Canadian legal market has placed pressure on law firms to find new ways to increase brand awareness and to meet client expectations. So what do law firms need to implement digital policies that improve their bottom line and the client experience?...
Posted in: Legal Marketing

Thursday Thinkpiece: Locked Down—Practical Information Security for Lawyers

Each Thursday we present a significant excerpt, usually from a recently published book or journal article. In every case the proper permissions have been obtained. If you are a publisher who would like to participate in this feature, please let us know via the site’s contact form. Locked Down: Practical Information Security for LawyerS, 2nd edition Enter the discount code LD2016 when purchasing this book online from the ABA. Discount valid...
Posted in: Thursday Thinkpiece

Anti-ABS Arguments Continue to Be Based on Emotion – Not Fact

I’m tired. Tired of ABS fear-mongering. Tired of disingenuous and protectionist arguments made by those who know very little about ABS – yet are fiercely opposed to it. And tired of the misinformation being floated by ABS opponents. Now I know what it was like in the McCarthy-era. Lawyers (particularly trial lawyers) are trained to argue a position based on logic and evidence – not hyperbole and emotion. OTLA’s recent pronouncements in...
Posted in: Justice Issues, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management, Technology, Technology: Office Technology

The New International Outsourcing Standard: ISO 37500:2014

On October 31, 2014, the International Organization for Standardization (“ISO”) published a new standard ISO 37500:2014 – Guidance on Outsourcing (the “Standard” or “ISO 37500”) to provide general guidance on outsourcing. It is likely that the Standard will impact outsourcing practices in Canada, both because of the comprehensive nature of the Standard and because of Canada’s role in its development. In this note I want to look at ISO...
Posted in: Practice of Law

Re Outsourcing the Wheel

...Alleli Aspili Simon, what I liked about this is your comparison between two different industries and how both of them can have diversities and at the same time, similarities. I also liked the graph you shared about TradeMarkAPI’s website and how it showed the importance of building an online reputation. There’s no doubt that any industry can actually benefit from “being found via the internet.”...
Posted in: Legal Technology

Digitisis, Part Three: Expedition and Erudition

Verna Milner I've found the Digitisis posts very interesting. Indeed, PLC read the economic signs correctly, i.e., law firms wanted to cut costs. Librarians and libraries are becoming redundant as part of the cost cutting scheme in order to keep costs in line; outsourcing not offshoring would be the better bet hence a company like PLC. Which brings me to the point that hasn't been been mentioned in the post. How much of a role if any does...
Posted in: Legal Information: Publishing

Service Level Earn Backs in Outsourcing: Thinking About the Issues

As service levels and service level credits have become a standard component of outsourcing agreements, service providers have responded with requests for earn backs: the right, if a specified level of performance is achieved, to earn back, or not have to pay, the service level credit. However, if earn backs are to be included in an outsourcing agreement as part of a service level regime, they need to be defined carefully at the beginning and...
Posted in: Practice of Law, Substantive Law

Mandatory Change in an Outsourcing Relationship

Although it is now customary for outsourcing agreements to include extensive change management provisions, not all of them include “Mandatory Change” or “Directive” provisions. These are provisions that entitle a Customer to require its Service Provider to start work on a particular change on a priority basis and without compliance with the often extensive provisions that have been inserted into the outsourcing agreement specifically to ensure...
Posted in: Outsourcing

Service Level Agreement in Outsourcing Contracts

A service level agreement (SLA) is a critical part of any outsourcing contract. SLA defines the boundaries of outsourcing project in terms of the functions and services that the service provider will deliver and identifies the service standards that the service provider must meet. A well-drafted SLA accurately sets expectations for both parties and provides guidance for measuring performance to the defined targets. Although there is no hard and...
Posted in: Outsourcing

One Stop Shopping

As the global demand for lower cost and efficient legal services grows, we will see new innovations in the delivery of these services. Integreon, a global provider of outsourcing services recently announced the opening of its legal process outsourcing (LPO) onshore UK delivery centre. The facility in Bristol will provide a full suite of LPO services, including document review, contract management, merger and acquisition (M&A) due diligence...
Posted in: Outsourcing

Legal Issues in Offshore Outsourcing Contracts

Recent research published by industry analyst Gartner shows that the business process outsourcing sector will expand by 5 per cent in 2012, with multinational companies leading the charge. Business process outsourcing is seen by many companies as a means of reducing costs. Companies have been engaging in outsourcing (both information technology and business process services) for many years. Use of foreign-based third party service providers is...
Posted in: Outsourcing