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Should Digital Marketing Be Important to Lawyers?

...ported that 25-74% of their e-mail marketing subscribers were lost due to CASL compliance. Legal Process Outsourcing is Not Standard Procedure 77% of in-house counsel respondents do not engage the services of a legal process outsourcing firm. 47% said that bios on the legal process outsourcing firm’s website are important in helping them to research the right provider. Client Portals are underutilized 50% of CMOs say that their firms offer a...
Posted in: Legal Marketing

Thursday Thinkpiece: Locked Down—Practical Information Security for Lawyers

...efforts to ensure that the company has in place, or will establish, reasonable procedures to protect the confidentiality of client information.” In August 2008, the ABA issued an ethics opinion that comprehensively addresses outsourcing by attorneys of both legal services and nonlegal support services. ABA Formal Ethics Opinion 08-451, “Lawyer’s Obligations When Outsourcing Legal and Nonlegal Support Services” (August 2008). It includes...
Posted in: Thursday Thinkpiece

Anti-ABS Arguments Continue to Be Based on Emotion – Not Fact

...hool teacher. This shows that lawyer-done wills are priced right. If anything, given the value for money they represent, they are priced too low, but that is how our highly competitive market works. (vi) the various forms of outsourcing that are now prevalent (from offices in India to Tory’s office in Halifax); If outsourcing is beneficial, then good. We don't need ABS for that. (vii) clients hiring me to figure out how to increase internal...
Posted in: Justice Issues, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management, Technology, Technology: Office Technology

The New International Outsourcing Standard: ISO 37500:2014

...national standard be published and that the draft international standard be approved by at least 75% of the member bodies of ISO who vote. [iii] For example, the implications of ISO 37500 for the International Association of Outsourcing Professionals and their Outsourcing Professional Body of Knowledge (OPBoK) are discussed by Dr. Ron Babin in The Role of ISO 37500 within IAOP’s OPBoK, available at...
Posted in: Practice of Law

Re Outsourcing the Wheel

...sk that some lawyers believe is just not worth it due to intense price competition, and especially without effective automation. In an ideal world there would/should be more systematising of legal services, which can lead to outsourcing, but most lawyers don’t do enough of a particular type of work to see a pattern. In the near future, legal powerhouses, and boutiques, will pick up on these patterns, and automate the processes or make...
Posted in: Legal Technology

Digitisis, Part Three: Expedition and Erudition

...ears; they maintained it with partner level authors. They were the first to offer PSLs in firms the facility to call for advice about drafting points on current issues, a service which is still growing and as much to do with outsourcing as publishing. No doubt there is much more to come in their new home too, but they are frankly streets ahead of even the one or two direct copycats now in play. So Be Careful Who You Listen To Pats on the backs,...
Posted in: Legal Information: Publishing

Service Level Earn Backs in Outsourcing: Thinking About the Issues

...ning the service level regime. In this note, we describe two alternative approaches to earn backs and analyze some of the issues the customer and the service provider need to address in implementing an earn back regime in an outsourcing agreement. The focus of the discussion is on earn backs. This is not a general discussion of service level regimes and we will not go into any detailed discussion of different service level methodologies. I....
Posted in: Practice of Law, Substantive Law

Mandatory Change in an Outsourcing Relationship

...onship and undermines whatever trust and good will exists between the parties. Service Providers may absorb costs for which they should rightfully be compensated if the costs can only be recovered by making a claim under the outsourcing agreement’s dispute resolution procedures: the damage to the outsourcing relationship is too high a price to pay. Therefore if the procedure to compensate the Service Provider for its efforts in implementing a...
Posted in: Outsourcing

Service Level Agreement in Outsourcing Contracts

...re the SLA to provide real incentives for outstanding performance by the service provider. If the service provider can add significant value to customer’s business, customer should be willing to share the extra value gained. Outsourcing is a partnership arrangement in that the service provider delivers business critical services to customer to enable customer to execute on its business objectives. It is important to have a winning contract for...
Posted in: Outsourcing

One Stop Shopping

...emand for lower cost and efficient legal services grows, we will see new innovations in the delivery of these services. Integreon, a global provider of outsourcing services recently announced the opening of its legal process outsourcing (LPO) onshore UK delivery centre. The facility in Bristol will provide a full suite of LPO services, including document review, contract management, merger and acquisition (M&A) due diligence and compliance...
Posted in: Outsourcing

Legal Issues in Offshore Outsourcing Contracts

Recent research published by industry analyst Gartner shows that the business process outsourcing sector will expand by 5 per cent in 2012, with multinational companies leading the charge. Business process outsourcing is seen by many companies as a means of reducing costs. Companies have been engaging in outsourcing (both information technology and business process services) for many years. Use of foreign-based third party service providers is...
Posted in: Outsourcing

Dealing With Disasters

...al standards exist (e.g. ISO/IEC 24762:2008: Guidelines for information and communications technology disaster recovery services), there is no well-defined level of disaster recovery services that can be incorporated into an outsourcing agreement simply by referring to “industry-standard levels of service”. Instead, each outsourcing agreement should provide for a detailed description of the disaster recovery services to be provided...
Posted in: Outsourcing