Ombudsmen are a rather strange breed of public official –- we have very robust investigative powers, such as the ability to examine witnesses under oath and to gain entry into government premises. But we have no powers of enforcement. We cannot impose a solution or make our recommendations binding.
Nevertheless, we can recommend resolutions, not only to address individual grievances, but also to promote broad policy changes. In this way, we have the potential to positively affect thousands -– even millions –- of citizens.
Our key to success is the use of moral suasion -– persuading our governments to do . . . [more]