A private correspondent has suggested to me that call centres that record incoming calls ‘for quality assurance purposes’ often store the recordings offshore, including in the US. The correspondent wondered if there was any concern that the information in the calls might therefore be subject to investigation or copying by US law enforcement under the PATRIOT Act.
Both the Canadian and the Ontario Privacy Commissioners have commented on allegations of special risk of having personal information in the US because of that statute. Neither have supported the concerns. A recent summary of the discussion is found in the Ontario IPC’s . . . [more]