In his new book “Tomorrow’s Lawyer”, Richard Susskind claims that there are at least 13 “disruptive technologies” in law. A “disruptive technology” is one that fundamentally challenges and changes the functioning of a firm or sector (as opposed to supporting and enhancing current operational methods). He predicts that collectively these 13 technologies will transform the entire legal landscape.
He includes “online dispute resolution” or ODR in this group. He uses a very broad definition of ODR:
When the process of actually resolving a legal dispute, especially the formulation of the solution, is entirely or largely conducted across the
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