The more conflict escalates, the more human beings tend to characterize the issues as black or white, right or wrong, good or bad. The sad truth is that with more intensity, our thinking becomes less complex and we are less able to see all of the possibilities and to engage effectively. We are attracted to polarities, probably for their simplicity, bit life is not binary – it is complex and full of grey.
In his new book, “The Conflict Paradox – Seven Dilemmas at the Core of Disputes” (2015, Jossey-Bass), Bernie Mayer explores the mystery of this complexity in the . . . [more]