There has been a fair bit of discussion recently about the pros and cons on online dispute resolution (ODR).
Using technology to help people resolve disputes does have many advantages. It can increase access to justice –both collaborative (mediation) and adjudicative (arbitration). It can be faster and cheaper than other options.
The availability of ODR tools is an important factor in consumer confidence for electronic commerce. People are simply more willing to buy things online if they know there is a way to resolve problems.
But there is one inherent problem with many ODR systems. You can’t look your opponent . . . [more]