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Archive for the ‘Dispute Resolution’ Columns

Publicly Funded Consumer ODR Is Now a Reality in Quebec

Ever since we started this regular column back in 2012, we’ve been defending a basic thesis: for consumer online dispute resolution (ODR) to succeed, it needs to be publicly funded and retailers need to be given a clear incentive to take part. This is the thesis we aimed to test when, on October 7th of 2016, the Cyberjustice Laboratory (the “Lab”), in collaboration with Quebec’ consumer protection agency (the Office de la protection du consommateur or “OPC”), and the ministère de la Justice du Québec, decided to launched a pilot project around the Lab’s Platform to Assist in . . . [more]

Posted in: Dispute Resolution

Research Into Use of Dispute Resolution Boards in Large IT Projects

A new year means new opportunities and challenges.

For me, this means that, after years of gradual transition from being a legal advisor and advocate to focusing on acting as a neutral mediator and arbitrator, I’ve finally completed my metamorphosis, formally retiring from the practice of law as of the end of 2016.

One of my new projects for 2017 is with a working group of the International Technology Law Association (ITechLaw) that is preparing a report on the use of dispute resolution boards (DRBs) in large, long-term IT development and implementation contracts. We are also looking at . . . [more]

Posted in: Dispute Resolution

Building an Unbundling Practice – Making It Practical!

Lots of posts on “unbundling” recently. There seems to be (dare I say it) a movement in support of new business models for the delivery of legal services – including unbundling. By now we are familiar with the (long) list of benefits to the public, lawyers, courts and judges (1). But how can lawyers begin to shift their practices in this direction? I have two new practical tools to share with you:

  • An Unbundling Toolkit for Lawyers and Paralegals (version 1.0); and
  • The BC Family Unbundling Roster

The Toolkit version 1.0

During the surveys and interviews with family lawyers and . . . [more]

Posted in: Dispute Resolution

Delay in Adjudicator Appointments: Crisis, What Crisis?

In 2016, there was a small flurry of concern about the delays in appointments of judges by the federal government. In early December, the Ontario Auditor General highlighted delays in the appointments of Order in Council appointees (adjudicative, regulatory and advisory positions) of up to 16 months. This did not receive much, if any, media attention. The impacts on the administration of justice and on access to justice as a result of delays in appointing of adjudicators can be significant.

There are 3,647 appointees in Ontario (as of July 2016). Of these, there are 47 adjudicative and regulatory entities that . . . [more]

Posted in: Dispute Resolution

The Science of Bad Decisions

Freakonomics, is one of my favourite series of books, blogs and audio podcasts. As the authors proclaim, they look at “the hidden side of everything.”

So imagine my delight when I found a recent podcast that examined how decisions by adjudicators (baseball umpires, judges and bank loan officers) can be affected by totally random factors such as the the order in which they are made and time of day.

The problem is, people don’t really understand randomness. They understand that, if you flip a coin, the odds of landing heads or tails are 50/50. This means that, out of . . . [more]

Posted in: Dispute Resolution

Recognizing That Handwritten Signatures Are a Weak Form of Authentication

Since its inception, the Cyberjustice Laboratory has studied every element and step of the legal process to see if and when technology could be used to facilitate, enhance, or even streamline procedures and, therefore, make the system more accessible and efficient. We are well aware that efficiency is often misconstrued as a “bad word” within the context of the legal system since (especially in criminal proceedings) cutting corners to speed up the process could have disastrous effects. However, managing resources and staff in a more efficient manner, while positively affecting delays, has little to do with the integrity of the . . . [more]

Posted in: Dispute Resolution

Complexity and Mediation Converge

To address conflict it is important to select the process and style that best suits the nature of the problem and the needs of the parties. I have just realized that there is another dimension to this analysis – complexity theory! I love finding writings that bring together two of my current passions: complex system change and mediation. The most recent piece is a compelling article by Greg Rooney entitled “Applying Cynefin Complexity Theory to Mediation”.

First, a bit about Cynefin (how do you pronounce that anyway?). Chris Corrigan teaches the Cynefin Framework for strategy and decision-making, leadership and . . . [more]

Posted in: Dispute Resolution

Life After Adjudication: Should There Be Restrictions on Employment?

Adjudicators can find, through no fault of their own, that their adjudication career is over. Either a government decides not to reappoint or there are term limits in place. Through either choice or necessity, a former adjudicator may return to being an advocate. Recent discussions about restrictions on former judges practicing law serve as a useful framework for a discussion on appropriate restrictions on former adjudicators.

In 2011, a group of Canadian law professors wrote to the Federation of Law Societies of Canada (FLSC) to raise concerns about the post-judicial activities of judges:

…numerous issues have arisen regarding judges’ actions

. . . [more]
Posted in: Dispute Resolution

The Use of Artificial Intelligence to Facilitate Settlements Through ODR

Fellow Slaw columnist Omar Ha-Redeye recently wrote a blog entry on how artificial intelligence is making its way into the Canadian legal community more slowly that expected (by some) due to the fact that the data repositories that are behind SOQUIJ, CanLII, and other caselaw search engines are simply too limited in size to allow for true predictive capacities. In other words, there are too few decisions to generate reliable trends that can be identified through A.I. This has pushed Mr. Ha-Redeye to question how successful and useful a tool like Premonition will be on the Canadian market. . . . [more]

Posted in: Dispute Resolution

Negotiating Advice From the Rolling Stones

You can’t always get what you want
But if you try sometimes you just might find
You get what you need
– Rolling Stones

I teach a negotiation course several times a year at the University of Toronto School of Continuing Studies. I am always surprised at the number of students who come into the course thinking that being a successful negotiator is all about “winning” – getting what they want.

My hope is, by the end of the course, they have learned that truly successful negotiation is about finding a way for both (all) parties to get what they . . . [more]

Posted in: Dispute Resolution

Tribunals Consulting With Stakeholders: The Rewards and Risks

Over the summer news broke about a meeting of National Energy Board (NEB) members and stakeholders in 2015, where the Energy East pipeline was discussed. Initially, the NEB stated that they had met with former Quebec premier, Jean Charest, to seek his political advice. Mr. Charest was a consultant to TransCanada (the pipeline company). An access to information request revealed that the pipeline proposal was included in the discussion and the NEB changed its story, blaming a memory lapse.

A Montreal Gazette editorial had strong words for the NEB: “this oversight will only stoke the suspicion of skeptics who fear . . . [more]

Posted in: Dispute Resolution

Dispute Resolution Professionals – Justice Reform Needs You!!

“For good ideas and true innovation, you need human interaction, conflict, argument, debate.” 

Margaret Heffernan

These are exciting times. There is a building momentum towards justice reform to improve access to justice in Canada and abroad. Many people are coming forward to join the movement including skilled members of the legal profession, Judiciary and government. Increasingly, reform efforts are also involving users in recognition of the need to design a user-centred justice system.

I find it curious that so many of the new reformers are also skilled conflict management practitioners, including mediators. Just as one example, the BC Family Justice . . . [more]

Posted in: Dispute Resolution