The concept of knowledge management can expand to encompass many things. Theoretically it includes influence over the social aspects of the organization, such as ways people relate to each other, as well as managing explicit information in the form of written information. Practically it is often carried out by staff in a particular department with varying degrees of influence, who may not be involved in the wider workings of the organization. This means that some of the most important ways people in an organization communicate and transfer knowledge are difficult for knowledge management staff to change.
Many knowledge management programs . . . [more]