Creating a positive client experience is a team sport. Everyone who is in contact with your clients should be singing from the same song sheet so that your clients have a synchronized experience with you. Anyone off-key will bring the whole choir down, so to speak.
Your assistant, typically, has regular contact with your clients and is in a position to advance your team’s ability to deliver high quality service to your clients, resulting in client loyalty and more meaningful long term relationships.
At the risk of adding on to your assistant’s busy desk, there are a few easy things . . . [more]