At this year’s ILTACON (great conference, as always!), I popped by a hospitality suite to let them know my firm had just sent out a vendor brief for some consulting services. ILTACON was in full swing, and the brief had gone to a generic email address. I thought I’d make a personal visit to ensure they knew about it.
The experience was, shall we say, not awesome. Five – five – vendor reps stood in the suite talking amongst themselves. No introductions. No offer of coffee. No chitchat. No handshake. I was forced to blurt out my reason for visiting. . . . [more]