find∙a∙bil∙i∙ty n. – “the ease with which information contained on a website can be found, both from outside the website (using search engines and the like) and by users already on the website”
I prefer this term to “search” as it focuses on outcomes (how easy it is to find something), rather than inputs (what someone may or may not put into a search box). It also transfers the onus onto those in KM to make something really easy to find, rather than on lawyers knowing what they should or shouldn’t be typing into that box.
I’ve . . . [more]