KMWorld's recent article "Content Management vs. Knowledge Management: A Summary of Key Differences" highlights the key differences between content management systems and knowledge management systems. As the article points out, understanding these differences is important when deciding which type of solution will best meet your organization's need for producing, creating, capturing, distributing and evaluating knowledge. . . . [more]
Archive for ‘Legal Information: Information Management’
A huge challenge for every knowledge enterprise is capturing email on a centralized document management system. This is particularly so for "sent" email.
The Decisiv Email product uses Recommind's "smart" technology to anticipate which folder to file an email in, whether the email arrives in your Outlook inbox or is being sent by you from Outlook. As you type the subject and content of an outgoing email, for example, the software predicts which client folder the email should be filed in. . . . [more]
CCH Canada was kind enough to let me write a column in their monthly e-newsletter for Canadian law students. I had not realized though that it was possible to get a free archive of these (and other CCH newsletters) online and to register to receive them. The articles (not mine!) are quite good and I assume (or hope) that students can benefit from the newsletters.
My column last month was entitled "Managing Legal Knowledge: KM Demystified." Although most of my columns focused on legal research, I thought it important to introduce students to formal law-related KM since . . . [more]
Over on his Law Firm Web Strategy blog Steve Matthews announced that JD Supra has been launched. I had a preview of this service back in September, so I had a fresh look am pleased to see the further development of this new service.
JD Supra allows for law firms, law schools and other legal organizations and individuals to share documents. Having a name behind the documents lends credibility to them, while the contributors get to be known for having expertise in their respective areas. This is combined with a profile that will drive traffic back to their websites. A . . . [more]
Tuesday night I gave a presentation to Toronto Wiki Tuesdays about the use of wikis in law firms. On Monday, to get some additional ideas, I posted a message to Slaw asking for any new examples of wiki use in law firms since I wanted to present more than just wikis I had a hand in myself. The next day a very interesting discussion ensued on Slaw about whether wiki use is suitable for firms. This was a fantastic discussion, starting to really get at the heart of whether a firm should be using wikis and what really works. So . . . [more]
I remain contrarian and cynical. Aren’t all major law firms with mature document management systems (DMSs) “wikified” to the max already? If everyone in the firm has online access to the “Smith file” or the “Jones file” and can edit documents, view calendars or other lists of information, access research memos, and post comments, isn’t this “wiki” personified?
This raises the question: what makes “wikis” different than DMSs? Is it simply ease-of-use and the fact that . . . [more]
I have been talking wikis with Doug Cornelius, KM and law blogger, senior attorney at Goodwin Procter and also part of their knowledge management team. He has been asked to put together a panel about wikis inside the law firm for the ILTA conference in August. He is looking for examples as well as panelists.
Tomorrow night I will be talking to my regular group, Toronto Wiki Tuesdays, about the same topic–the use of wikis (and other social networking tools) by lawyers. I, too, would love to hear examples. Or better yet, if you are in Toronto . . . [more]
Special Libraries Association Toronto Chapter's recent newsletter has a summary of a great presentation held in November on knowledge management. Presented by Laura Knapp, Manager, Knowledge Services at the Ontario Securities Commission, Laura Purves from L. Purves Consulting, and Heather Ritchie, Knowledge Manager at McCarthy Tetrault, the discussion focused on the following:
- What is KM?
- Challenges to KM successes
- Key KM skills
- Importance of KM sponsors
- Suggestions to ensure success
- Knowledge managers vs. librarians
- Measuring the success of KM projects
. . . [more]
The American Bar Association's Law Practice Management magazine, January/February 2008 issue focuses on marketing technology trends. Heavy emphasis on social networking tools such as LinkedIn, Facebook and podcasting. This is a selection from the full roster of articles:
Marketing Technology Trends
Today’s marketing arsenal features a vast array of tools—as well as technology practices that range from the truly cutting-edge to the archaic. Where does your firm fall on the scale? Here’s a look at some technologies that can really boost your business development efforts.
By John D. Bowers
Tracking Law Firm Marketing Technology
What are the technology needs of
. . . [more]
I have been fortunate in the last two years to have been asked to speak about social networks in law (and other professional) firms at conferences and workshops. I thought I would take this opportunity to summarize some of the key points I make about social networks.
First, social networks and social media (or knowledge media) are not the same thing. People often called tools such as LinkedIn and FaceBook social networks. These are tools for making our social networks explicit. And indeed, we can use these tools / platforms to keep in touch with parts of our social network . . . [more]
RSS, as we know, means Really Simple Syndication.
Let's imagine that KISS means Keeping It Simple Syndication.
An adequate use of RSS combined with KISS may help to reduce RISK (Rats, I Should Know) problems and this feeling:
Law.com's Legal Technology page has a nice overview of the use of RSS to keep current but the focus is on keeping up-to-date on matters that might specifically affect one's clients, or potential clients. The article is written by the David Whelan of Osgoode Hall's Great Library.
Previous posts, here, have . . . [more]
Wouldn't it be cool to have Facebook as your Intranet? One company thinks so. Andrew McAfee from Harvard Business School and Bill Ives are both blogging about how Serena Software has made the leap to adopting Facebook as its Intranet. . . . [more]