I am attending the Ark Group conference entitled Knowledge Management in the Modern Law Firm (in Chicago – cold and windy but a great city).
On day 1 (Monday), there were a number of key points I took away, including:
1) Strategic planning: a number of presentations discussed the need to ensure that your knowledge management (KM) initiatives are aligned with the firm’s strategic goals and directly support those goals. Examples were given where user feedback (e.g., “What is it that makes your work more difficult?” and “What is it that can make your work more efficient?”) from firm . . . [more]