It is commonplace these days for parties to an IT contract to consider alternative dispute resolution (mediation or arbitration) as a means for resolving disputes. I have written on the… [more]
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archive for the ‘Columns: Outsourcing’ category Shape-Shifting Dispute Processes: Adapting the Process to the Type of IT Dispute by James Kosa Thursday, October 13th, 2011
It is commonplace these days for parties to an IT contract to consider alternative dispute resolution (mediation or arbitration) as a means for resolving disputes. I have written on the… [more]
Regardless of the function being outsourced (whether it is data centre networking services, business process outsourcing, call centre services, application development and programming), performing a detailed and thorough due diligence… [more] Long Term Outsourcing Relationships – Price Adjustment Provisions by Richard Austin Monday, September 26th, 2011
My last column focussed on customer and service provider concerns that arise with various aspects of long term outsourcing relationships. I now want to discuss structuring specific provisions to take… [more]
The number of law firms to engage in legal process outsourcing (LPO) is still relatively low but is growing. In a recent survey by Legal Week, 15% of law firms… [more] Cloud Computing and Canadian Federally Regulated Financial Institutions by Wesley Ng Friday, August 26th, 2011
Cloud Computing… [more]
Imagine the 20/20 vision of hindsight, and consider the following:
Gain-sharing, as a concept, appears to be falling out of favour in recent outsourcing transactions. Once considered an innovative concept for sharing saving made by the supplier of outsourcing services,… [more] Long Term Outsourcing Relationships – Customer and Service Provider Concerns by Richard Austin Wednesday, August 10th, 2011
The Clock for the Long Now, a project of the Long Now Foundation, is intended to keep time accurately for 10,000 years. It was conceived by Danny Hillis in 1986… [more]
[With special contribution by Jim Eckler]
According to a survey conducted by the Outsourcing Centre, almost 50 percent of the ITO and HRO deals were renewed. Companies often instinctively renew outsourcing contracts, especially if the existing… [more]
Legal Process Outsourcing (LPO) continues to be the buzzword, in Canada, US and the UK.
In my last column, I discussed the convergence between the SaaS contracting model and the outsourcing contracting model. In this column, I wish to explore a strongly related topic: the… [more] |
the count:
The Wet One on Capital Punishment Enthusiasm Is Misplaced Bonnie Czegledi on Crime and Cultural Property John Gregory on What Part of "No" Don't You Understand, O Gracious Crown? John Gregory on Ontario Bill to Amend the Electronic Commerce Act Erik Magraken on B.C. to Have Official Online Dispute Resolution esign on Ontario Bill to Amend the Electronic Commerce Act Connie Crosby on Twitter Updates Privacy Policy and Terms of Service John Gregory on Victoria Day Holiday Lloyd Duhaime on Victoria Day Holiday John G on Victoria Day Holiday John N. Davis on Victoria Day Holiday Simon Fodden on Images in Judgments Daniel Poulin on Images in Judgments John G on The Friday Fillip: Randomness Kim Nayyer on Shoes and Dominoes SlawTips |
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