I am on a path toward certification in Lean Six Sigma; I should probably say further certification since I passed a Green Belt certification exam in November. One of the most interesting aspects of the courses that I am taking is the introduction to a plethora of analysis tools. One such tool is the House of Quality.
A House of Quality is a method to reconcile what customers want with what can be designed. Often referred to as “Quality Function Deployment”, this tool originated in Japan (in a shipyard), and it graphically links customer needs to product capabilities. It also . . . [more]