There’s a series of three articles over on Law.com’s Law Technology News that you might find interesting. D. Casey Flaherty, corporate counsel for Kia Motors America, came to the realization that the billable hour was often spent in . . . well, unnecessary ways. Particularly:
[T]echnological incompetence is endemic to the [legal] profession; and the quantity of resources wasted on busywork is shameful.
As a consequence he devised a test, an audit, of potential outside counsel for Kia, and has run it nine times. His articles (The Origin of the Outside Counsel Tech Audit, Kia Motors Tests Outside . . . [more]