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Archive for ‘Practice of Law: Future of Practice’

Hassles: Transforming Court Services

When it comes to court services and legal services, there is a huge gap between what customers really want and what they settle for. Those gaps between what people really want and what they settle for represent opportunities for new products.

In Demand Adrian Slywotzky writes that each hassle (a needless step) is a problem and that answers to problems represent possible business ideas. As it currently stands, using court services requires overcoming many hassles. And, like the hassles associated with buying books in stores, the Internet has made many of the steps associated with using court services unnecessary. For . . . [more]

Posted in: Justice Issues, Practice of Law: Future of Practice, Technology

Keeping It Real: Implementing a Firm-Wide LPM Program, Part II

Last week, Carl Herstein, Chief Value Partner at Honigman LLP discussed his experience in developing and implementing a firm-wide legal project management (LPM) program at his firm. The conversation continues with a candid discussion of the pricing of legal services, how it relates to project management and what clients really think of firm initiatives in this regard.

Q. How would you describe the relationship between pricing, collections, AFAs and LPM at your firm?

When a client approaches us with a new matter, the first question that every one of our lawyers should ask is “what are your goals?”. . . . [more]

Posted in: Practice of Law, Practice of Law: Future of Practice, Practice of Law: Marketing, Practice of Law: Practice Management

Excluding Lawyers From the ESA and LRA

There are over 85 complex exemptions and special rules to the Employment Standards Act, many of them decades old, and others dating back to 1944. The Act is a long and complicated one, adding significant operational expense to employers in implementation, and leaving many workers vulnerable given gaps in protection.

The original ESA was created in 1968, at which point it replaced a number of older statutes, including the Hours of Work and Vacations with Pay Act of 1944. The Act was amended many times over the years, but was only reviewed in 2000, with the new Act taking . . . [more]

Posted in: Justice Issues, Practice of Law: Future of Practice

Keeping It Real: Implementing a Firm-Wide LPM Program, Part 1

Honigman Miller Schwartz and Cohn LLP, a law firm with 300 attorneys in five offices throughout the U.S. mid-west launched a comprehensive legal project management (LPM) initiative in 2011. Rather than announce the program with the usual press releases and fanfare, the firm deliberately chose to stay quiet about it – until recently. 

Carl W. Herstein is Honigman’s Detroit-based Chief Value Partner. In this two-part interview, Carl discusses the decision to “keep it real”, what he’s learned along the way, and how LPM fits into firm culture. His experience exemplifies the commitment, forethought and resources required as other firms . . . [more]

Posted in: Education & Training, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management

Stress and Solutions: An Update From the Lawyers Assistance Program of B.C.

Derek Lacroix, QC has been at the helm of the Lawyers Assistance Program of British Columbia (LAPBC) since December, 1996. LAPBC provides confidential outreach, education, support and referrals to distressed members of the bar. Their clients and volunteers include judges, lawyers, articling students, paralegals, legal assistants, support staff and other members of the legal community.

How have the stresses, issues or crises that LAPBC assists with changed in recent years?

The nature of the issues has changed, as has the range. Take alcohol addiction for example. We saw a lot of severe crises associated with substance abuse and addiction in . . . [more]

Posted in: Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management

Amendments to the Customer Service Standard Under the AODA Effective July 1

On June 6, 2016, the Ontario government announced that changes to the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act (AODA) will come into force on July 1, 2016, and apply to all organizations providing goods, services or facilities in the province. . . . [more]

Posted in: Legal Information, Legal Information: Information Management, Legal Information: Libraries & Research, Legal Information: Publishing, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Marketing, Practice of Law: Practice Management, Substantive Law, Substantive Law: Legislation

Prepare Your Client for Trial and Avoid a Malpractice Claim

This article is by Ian Hu, Claims Prevention and practicePRO Counsel at LAWPRO.

I recently spoke about preparing your client for trial and avoiding a malpractice claim at the Advocates’ Society “Practice Essentials: Managing Your Way to Trial Success” CPD chaired by Emily C. Cole and Norm J. Emblem. The CPD spurred us to create a Client Trial Preparation Checklist to help you cover the bases with your clients. I hope the thoughts below are helpful.

As you prepare for trial, the tendency may be to overlook your client. After all, you have an opening to prepare for, statements of . . . [more]

Posted in: Practice of Law: Future of Practice

Of Cybernetic Shysters, Artificial Intelligence and Guardians of the Rule of Law

“Here I make an intelligent being out of a bunch of old wires, switches and grids, and instead of some honest advice I get technicalities! You cheap cybernetic shyster, I’ll teach you to trifle with me!”
And he turned the pot over, shook everything out onto the table, and pulled it apart before the lawyer had a chance to appeal the proceedings.

– The Cyberiad

Happy Monday! Like F. Tim Knight, I am getting back on the “blogwagon” this morning with an overdue post… also about AI following the session I was a panelist on at the recent Canadian . . . [more]

Posted in: Justice Issues, Practice of Law: Future of Practice, Technology

Highlights From the 2016 LMA P3 Conference

The Legal Marketing Association recently hosted its annual conference on project management, process improvement and pricing (P3) in Chicago. Billed as a forum where innovative practice management approaches are shared, the event continues to showcase progressive ideas and practical experiences from firms transforming the business of law.

It’s wise to take any presentation of best practices with a proverbial grain of salt. But you also have to give credit to those who proactively invest in new ideas and risk failure. That’s something we don’t see enough of in law.

Here are some of the ideas heard at this year’s P3 . . . [more]

Posted in: Education & Training: Law Schools, Practice of Law: Future of Practice, Practice of Law: Practice Management

Future Amendments to the Admission to a Professional Order and Governance Issues

In Quebec, to practise a profession or hold a professional title governed by the Professional Code, a person must have a permit and be a member in good standing of the professional order that governs the exercise of the profession. Quebec has 46 professional orders that supervise the practice of 54 regulated professions.

In response to recommendations in the Charbonneau Commission report on granting and management of public contracts in the construction industry, on May 11, 2016, the Quebec government tabled Bill 98, An Act to amend various legislation mainly with respect to admission to professions and the governance of . . . [more]

Posted in: Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management, Substantive Law, Substantive Law: Legislation

We Are All Worrying About the Wrong Thing

While lawyers in Canada were debating whether licensed paralegals should have a limited role in family law, and before that contemplating entity-based regulation, alternative business structures, and the articling crisis, change was already happening without them.

This week the century-old American law firm, BakerHostetler, announced they have hired their first digital lawyer, ROSS, the artificial intelligence system based on IBM’s Watson. What can ROSS do for this firm, one of the largest in the country?

According to the ROSS website, it can provide a highly relevant answer to a question posed in natural language. You don’t get thousands . . . [more]

Posted in: Practice of Law: Future of Practice, Technology: Office Technology

Barreau Du Quebec Position on Hourly Billing Report Long Overdue

On March 24, 2016, the Barreau du Quebec (Quebec Bar Association) released a report « La tarification horaire à l’heure de la réflexion » (in French only and translated to say Hourly Billing: A Time for Reflection) calling for an end to hourly billing by lawyers and law firms in the hope of improving access to justice for the public and a better work-life balance for lawyers. . . . [more]

Posted in: Education & Training, Education & Training: CLE/PD, Justice Issues, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Marketing, Practice of Law: Practice Management, Technology, Technology: Office Technology