Lawyers tend to think of themselves as strong communicators, but they don’t always get their message across to clients.
It doesn’t help that clients aren’t always clear about what they want from lawyers.
This was evident at the mid-winter meeting of the CBA Council, when the Legal Futures Initiative took advantage of the gathering of lawyers from across the country, representing most sizes and types of practice, to find out what lawyers think clients want.
Presented with results from the Initiative’s own survey of client expectations, some lawyers present were a bit taken aback by the idea that clients wanted . . . [more]