Communication-based claims and complaints against lawyers remain remarkably common despite the increased ease with which we can communicate with clients through use of technology in addition to more traditional modes of communication.
Strong and effective communications between lawyers and their clients are an essential component of the lawyer-client relationship. Some of the issues that might be flagged as problematic in a communications based claim include:
- Failing to obtain and follow a client’s instructions;
- Failing to keep a client informed of progress, or lack of progress in complying with instructions;
- Failing to advise a client of all settlement offers;
- Confusion as