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Archive for ‘Practice of Law: Practice Management’

“The First Thing We Do, Let’s Poll All the Lawyers”

Courthouse Libraries BC (CLBC) just launched its #CLBClawyersurvey2016. Now we’re looking for sweet, precious survey fuel to reach the moon-like destination of 350 respondents—our statistically significant sample. By “survey fuel” I mean, of course, human lawyers in BC capable of clicking through a 10-minute survey. Eligible takers can start the online survey now.

CLBC has a long history in BC. We have served lawyers and the public for over 40 years in (and beyond) dozens of branches in courthouses throughout the province. This survey is the first of its kind for us, and it should help CLBC evolve  . . . [more]

Posted in: Legal Information: Libraries & Research, Practice of Law: Future of Practice, Practice of Law: Practice Management, Technology

Consulting With Canadians on a Federal Accessibility Legislation

Between July 2016 and February 2017, the federal government is consulting Canadians on planned federal accessibility legislation. The goal of the law would be to promote equality of opportunity and increase the inclusion and participation of Canadians who have disabilities or functional limitations in all areas of every day life. It is expected that the new legislation will incorporate many features from Ontario and Manitoba’s accessibility laws that would include the process or processes that the Government would use to develop the accessibility standards, as well as the areas or activities to which the standards would apply. . . . [more]

Posted in: Justice Issues, Legal Information, Legal Information: Information Management, Legal Information: Libraries & Research, Legal Information: Publishing, Miscellaneous, Practice of Law, Practice of Law: Marketing, Practice of Law: Practice Management, Substantive Law, Substantive Law: Legislation, Technology, Technology: Internet, Technology: Office Technology

Learnings From the Legal Trends Report: The Risk of Trusting Self-Reported Data

In last week’s post I talked about the Legal Trends Report, a data-driven benchmarking report based on actual billing data.

This approach an industry first, and as such the Legal Trends Report uncovers a number of interesting insights that I’ll be digging into over the next few weeks.

However, I personally found one most surprising finding of the Legal Trends Report to be the vast disparity between self-reported data and “real” data derived from real-world usage. Take, for example, utilization rate, the percentage of a lawyer’s day that ends up as being billing time. The Legal Trends Report found the . . . [more]

Posted in: Practice of Law, Practice of Law: Practice Management, Technology, Technology: Internet, Technology: Office Technology

Dropping the Ball on a File Transfer: Rule 48 Dangers for Ontario Lawyers

This article is by Ian Hu, claims prevention and practicePRO counsel at LAWPRO.

When a file is transferred from one lawyer to another, one danger is when nothing happens on the file due to a clumsy transfer or missing critical information. A new file that has not been looked at can be a ticking time bomb. Deadlines like limitation periods can pass by unnoticed, and Rule 48 administrative dismissal dates can be discovered too late. The resulting malpractice claim can have lawyers pointing fingers at each other. Consider the following tips whether you’re transferring a file or on the receiving . . . [more]

Posted in: Practice of Law: Practice Management

New Legal Trends Report Provides Data Insights for Small- to Medium-Sized Law Firms

In the 4,000-year history of the legal profession, unbiased information sharing has never been the norm. Instead, insights have remained siloed in large institutions—or traded anecdotally among groups at networking events.

That changes with today’s release of the Legal Trends Report. The Legal Trends Report is being published by Clio, the world’s most widely-used legal practice management platform (disclosure: I am the founder and CEO of Clio). By leveraging anonymized, aggregate data from 40,000 active Clio users and over $60 billion in billing volume, the Legal Trends Report provides new insights into topics including average billing rates by state, . . . [more]

Posted in: Education & Training: Law Schools, Legal Information, Practice of Law, Practice of Law: Future of Practice, Practice of Law: Practice Management, Reading: Recommended, Technology, Technology: Internet

Delivering Feedback Fairly and Constructively

In my last blog post, I discussed strategies for dealing with tough feedback you’ve received and the consequences of avoiding colleagues who deliver it.

But what if you’re the messenger? Providing criticism is an unavoidable aspect of leadership. Those who do it well build firm cultures where people feel safe to speak up and feel motivated to improve, all for the sake of their clients.

Before delivering the feedback… 

. . . [more]
Posted in: Practice of Law: Practice Management

Take the Sting Out of Tough Feedback

“You have a tendency to step on people’s toes when you’re leading a team. Instead of engaging them, you run them over in your effort to get the job done.” Delivered from a manager at my first job as a lifeguard, the feedback disconfirmed every perception I had of my fledgling leadership skills.

It stung. But my supervisor was right, and she was right to tell me. She pointed out how people reacted to my behaviour and how it affected my performance. I needed the job, which meant I couldn’t avoid my manager. So I adapted.

A recent post on . . . [more]

Posted in: Practice of Law: Practice Management

A Look at How One Firm Is Trying Alternative Fee Arrangements for Litigation

This article is by Ian Hu, claims prevention & practicePRO counsel at LAWPRO.

In recent years more focus has turned to alternative fee arrangements as a way to offer clients more predictable costs and affordable legal services. Hughes Amys LLP, based out of Hamilton and Toronto, offers alternative fee arrangements which have proven successful for them. Here is a look at how they’ve done it.

“We’ve been doing alternative fee arrangements for over 20 years,” says managing partner William (Bill) S. Chalmers. “In the early days it was a blended rate, where the client would pay one hourly rate regardless . . . [more]

Posted in: Practice of Law: Practice Management

Taking My Own Advice

It’s been awhile since I’ve posted here. That’s mostly because I’ve been working hard at taking my own advice this summer, focusing on taking real breaks from my work, scheduling time for fun and doing things I love. Not all the time, mind you. Sometimes I forget what I know to be true about how to maintain a sense of balance in my life and fall off the rails awhile.

There’s that trigger word — balance. I know some of you may be about to quit reading. For many lawyers, the concepts of balance and wellness are anathema to what . . . [more]

Posted in: Practice of Law: Practice Management

Law Firm Managers Need Training in Organizational Behaviour

We often hear that lawyers are trained in the law, not in how to operate a business. One of the most basic management skill lacking though can be found in the field of organizational behaviour (OB).

Dr. Larry Richard recently gave a talk at the CBA conference in Ottawa, where he presented “breakthrough ideas to boost your engagement.” The need for employee engagement is even more important during turbulent economic times, when law firms are facing considerably more instability than in the past. Much of what he had to offer corresponded with the OB skills deficit.

Dr. Richard noted that . . . [more]

Posted in: Practice of Law: Practice Management

Keeping It Real: Implementing a Firm-Wide LPM Program, Part II

Last week, Carl Herstein, Chief Value Partner at Honigman LLP discussed his experience in developing and implementing a firm-wide legal project management (LPM) program at his firm. The conversation continues with a candid discussion of the pricing of legal services, how it relates to project management and what clients really think of firm initiatives in this regard.

Q. How would you describe the relationship between pricing, collections, AFAs and LPM at your firm?

When a client approaches us with a new matter, the first question that every one of our lawyers should ask is “what are your goals?”. . . . [more]

Posted in: Practice of Law, Practice of Law: Future of Practice, Practice of Law: Marketing, Practice of Law: Practice Management