Competition is fierce.
As cost pressures from clients intensify, as new service providers emerge, and as new technologies are deployed, it is unwise for any firm to avoid thinking about how it should work differently. (Richard Susskind, Tomorrow’s Lawyers)
In The Globe and Mail article “McCarthy Tetrault’s Tracie Cook leading firm’s radical transformation”, Jeff Gray discusses McCarthy Tetrault’s attempt to modernize. The firm has instituted:
- new billing practices;
- open-concept floor plans;
- reduction in 200 support staff; and
- has established a client service innovation team.
“The moves have come as the sector grapples with new competition from global players . . . [more]