It’s report card time (in Ontario primary schools at least), so why don’t we talk about some client service report cards for you and your firm.
My SLAW post last week was about the importance of keeping your clients happy, and how a post matter client survey (a sample survey is here) is one of the best ways to collect information about what clients thought about the services you provided.
Building on what I said last week, a look in the mirror can help as well. The Managing a Better Professional Services Firm Booklet I mentioned last week . . . [more]