This article is by Ian Hu, claims prevention and practicePRO counsel at LAWPRO.
Understanding cognitive biases can help reduce communication-related claims, which are the biggest source of malpractice claims. While many cognitive biases are dealt with by following some common sense principles, others are not as obvious. From anchoring effect to decision fatigue, knowing how your client makes decisions can help you build rapport with your clients, effectively give recommendations, and help ensure you and your client are on the same page.
1. Let your clients make a good decision –decision fatigue
Decision fatigue has perhaps the highest profile of . . . [more]