Last week the most severe outage in RIM’s history crippled BlackBerry users’ abilities to use e-mail, BBM, and the Internet in general for over three days.
The outage highlighted two deeply concerning issues with RIM. First, it is almost beyond comprehension how a single point of failure could bring RIM’s global network down for this period of time. In the face of fierce competition from Apple and Google, RIM had been able to depend on real-time and reliable e-mail delivery as one of its key competitive differentiators. Not any more.
Worse, the company’s response has come across as arrogant, aloof, . . . [more]