Here are excerpts from the most recent tips on SlawTips, the site that each week offers up useful advice, short and to the point, on practice, research, writing and technology.
Research & Writing
Takin’ Care of Business: Tracking Reference Questions
Libraries track reference questions for many reasons. Primarily, we capture information about transactions – who we did work for, how long it took, and how difficult it was. A simple spreadsheet or piece of paper on the ref desk will suffice for this most common kind of tracking. …