It started with the new laptop – the one with the network analyst who started telling me every time I lost my internet connection. I knew I had an issue with “dropped connections” but I did my best to ignore the issue. Once I started to count the number of pop-ups from the network analyst, however, it became clear it was time for action.
The first few calls to tech support were not helpful. They assured me that, at the moment we were speaking, I had a good connection – so it became a battle to see if I could . . . [more]