Responsive Design: AC’s Approach to an Emergent Measure of Access to Justice
More and more people are seeking that access to justice efforts be people-centred: They should be designed around people’s needs, culturally aware and responsive. This can mean legal and other services being co-designed with those who will use them. It can also mean organizations collaborating across sectors, rather than expecting individuals to navigate disconnected systems.
Such ambitions are also reflected in international frameworks. In Making Justice Systems More Effective and People Centred, a 2025 report by the Organisation for Economic Co-operation and Development (OECD), they call for justice pathways that respond to people’s circumstances, including through cross-boundary and multidisciplinary . . . [more]


