The Conference Board of Canada’s new report “Bridging the Gaps: How to Transfer Knowledge in Today’s Multigenerational Workplace (July 2008)” is full of ideas on how to transfer and retain knowledge between the generations in corporate settings. After providing an overview of the concept of knowledge transfer (knowledge transfer life cycle, types of knowledge, etc), the report goes on to describe how to select an effective knowledge transfer method and discusses 15 specific methods. Methods discussed include blogs, wikis, instant messaging, mentoring, and storytelling. For each method, the report examines its benefits, common business applications, good practices, and how to get started.
Unfortunately, a Conference Board of Canada account is required to access this report.