Speaking of “Shouldn’t it just work“, I have been thinking that a sole practitioner or small firm actually is now at an advantage over larger firms regarding technology.
Software required to run law firms – such as accounting and document management – has typically been created specifically for law firms. That means it is not cheap, and is rarely cutting edge.
But tools are now available that give essentially the same functionality (or at least the 80% that one actually needs) that are low cost and easy to use. Online accounting services for example, or OneNote and search . . . [more]