When I was young I sang in a choir, still do for that matter. One year we performed the Happiness song (YouTube).Perhaps that long ago practice of articulating what happiness is made me particularly receptive to the message from Sunny Grosso this morning. Sunny was invited to Edmonton to talk about Delivering Happiness for the Edmonton Public Library’s Forward Thinking Speaker Series (EPL: 2014 Library of the Year).
My objective in attending was to learn how to inspire passion and purpose in my organization. As someone involved in process improvement, my work should have a direct, positive impact . . . [more]