Why Face Time Matters More Than Ever

No, not the Face Time app on your iPhone, “face time” as in one-on-one meetings with direct reports and others in your firm.

As organizations pursue efficiency by automating processes, collecting loads of data and creating “lean” teams, more of us are deliberately disengaging from our work.

And we often blame management when things don’t improve. Bad management, to be exact. A 2014 Gallup poll showed that companies fail to hire proper management 82% of the time. Ouch.

What exactly makes a “good” manager? Harvard Business Review recently published a summary of research done in studies of knowledge-based businesses. The researchers found that effective managers:

• Lead by example when it comes to working hours
• Ensure even allocation of work among team members
• Maintain large networks across the firm
• Prioritize one-on-one meetings with direct reports
• Are engaged with their own work

Of all these practices, more frequent one-on-one meetings with direct reports could be the easiest way to improve management. Yes, they are time consuming and relatively expensive, but they are also personally rewarding and good long-term investments.

Whether you’re a managing partner, practice group leader or administrator responsible for getting work done through others, you can find creative ways to prioritize conversations with direct reports. Schedule meetings with standing agendas. Connect the agendas to operational plans and firm values. Gather feedback and listen for what your reports are and aren’t saying.

Prioritizing one-on-one or in person meetings is a good idea, regardless of whether your clients will compensate you directly for it. It could also make your firm management happier too: visible leaders are often perceived as more credible leaders. When your firm is ready to launch development initiatives, you’ll have an easier time convincing people to cooperate.