I don’t know if you’re like me but despite being a heavy user of e-mail, I am still often puzzled by it. More specifically, by how we often fail to use it to its full potential.
How many times does it happen that you receive an e-mail from a professional contact, a client or a supplier/vendor, perhaps even from an important work colleague, and you have so much trouble deciphering its meaning that you pick up the phone or get on chat to ask the sender what exactly they want you to do?
Given how insanely busy so many of . . . [more]