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Archive for the ‘Dispute Resolution’ Columns

Getting Resolution Right: 5 Things to Consider When Making Settlement Agreements

When issues arise in condos, there are benefits to working with those involved to address them. Collaborating offers advantages unavailable through an adversarial path – such as relationship preservation and creative, sustainable outcomes which extend beyond a tribunal’s jurisdiction. The Condominium Authority of Ontario offers an array of online resources to support collaboration, from communication guidance to help identifying issues, to understanding how the law applies to them and more.

The CAO’s Condominium Authority Tribunal further encourages collaboration within its three-staged online process. Once a case is filed, parties experiencing a dispute are invited to address their issue together through . . . [more]

Posted in: Dispute Resolution

Glimpses of Hope for A2J – in BC and Abroad

2024 has been a tough year. I don’t know about you, but I needed to end the year with something good to cling to going into 2025. The Advent season spurred a lot of talk about hope, so I looked for things that provided a glimpse of hope for the future of access to justice in BC and beyond. We are tired and need encouragement to keep working.

The good news is that there is much to be hopeful about in the A2J space! Here are some links (Note 1) that crossed my desk in the last month showing recent . . . [more]

Posted in: Dispute Resolution

Language and Access to Inclusive Justice: The Contribution of Tribunals

Justice must be fair and impartial, but also must be seen to be fair and impartial – and inclusive tribunal processes are a big contribution to the sense of fairness that all participants in a tribunal proceeding are entitled to receive.

Language – and people’s perception of that language – is an important gateway to fairness (and perceptions of fairness). Karen Yin has a website that focuses on the language of equity and has also recently published a book that serves as a useful guide to the use of what she terms “conscious language”: The Conscious Style Guide: A Flexible . . . [more]

Posted in: Dispute Resolution

Med-Arb Revisited – Using OMAP (Opt-Out Med-Arb Process) as a Process Option

Since the publication of the ADR Institute of Canada’s Med-Arb Rules in 2020, Med-Arb has become much more widely accepted as an integrated dispute resolution process in Ontario. Despite this many counsel and parties still have a significant degree of resistance to its use. In the best-known form of med-arb, a single neutral acts as both mediator and arbitrator. The process only transitions into arbitration if the mediation fails; in that case, the med-arbitrator conducts the arbitration and issues a binding decision.

This process offers time and cost efficiencies over stand alone mediation and arbitration and guarantees an outcome, it . . . [more]

Posted in: Dispute Resolution

How Can Unbundling / Legal Coaching Support Clients in Mediation?

Professor John Lande has just published a terrific article “Theory and Practice of Mediation Representation”. He has also posted a summary here. Professor Lande acknowledges that there is much more written about how to mediate (as mediator) than how to represent clients in mediation (as counsel). Given that it is very common for lawyers to support clients in mediation, he gathers the best existing literature on the subject and presents both a theoretical framework for analyzing mediation representation and practical techniques for lawyers to use. There are helpful tables and checklists describing tasks for both lawyers and mediators. . . . [more]

Posted in: Dispute Resolution, Justice Issues

Canadian Judicial Council Guidelines on Social Media Use – an Important First Step

The Canadian Judicial Council (CJC) has issued ethical guidelines for judges on the use of social media. These guidelines could be a useful template for updating or expanding codes of ethics for tribunal members. In this column I identify some of the key parts of the guidelines as well as some of the shortcomings.

The CJC defines social media, using the Oxford English Dictionary definition as its foundation:

 … social media is defined as “websites and applications which enable users to [access], create and share content or to participate in social networking.” This definition encompasses a wide variety of tools,

. . . [more]
Posted in: Dispute Resolution, Legal Ethics

The AI Revolution in Mediation: Hype or Reality

Artificial Intelligence (AI) has suddenly emerged as a disruptive force across numerous sectors, including the field of Alternative Dispute Resolution (ADR). The integration of AI into the mediation process holds the promise of enhanced efficiency, reduced costs, and improved access to justice. However, at this stage, it is virtually impossible to fully grasp the potential impact on mediation, both in its immediate and long-term effects.

AI has been around since the 1950s and we are all familiar with it in one form or another. But GPT type AI is a different technology compared to earlier AI. It will change our . . . [more]

Posted in: Dispute Resolution

Momentum for Child and Youth Meaningful Participation and Voice in Family Justice

“All people want and need to be Heard, Seen and Loved” (HSL).

— In That Order —

The Dalai Lama (Note 1)

The Youth Voices Initiative (sponsored by the BC Family Justice Innovation Lab Society) is a youth-led group that has been working for over 7 years to advocate for children’s right to have their views heard about issues affecting their lives resulting from parental separation. Note 2

The United Nations Convention on the Right of the Child (UNCRC), Article 12 confirms that this is a RIGHT of children and youth – not a privilege granted by adults.

In 2022, . . . [more]

Posted in: Dispute Resolution

Residency Requirements for Federal Adjudicators – Time to Reassess?

If you want to be a full-time member of a federal tribunal, one of the conditions of employment for many of those tribunals is that you must live within commuting distance of the National Capital Region (NCR), otherwise known as Ottawa-Gatineau. There was a time when this requirement made some sense – in the days before reliable telecommunications, especially video technology. However, today it acts as a significant barrier to a geographic diversity of appointments to tribunals. It also significantly limits the pool of available candidates for specialized tribunals.

Not all federal tribunals have this residency requirement. Some tribunals have . . . [more]

Posted in: Dispute Resolution

Social Media Use and Apprehension of Bias: Good Guidance Still Lacking

This column is a cautionary tale for adjudicators who use social media such as the platform formerly known as Twitter – although equally applicable to other social media platforms such as LinkedIn. In Law Society of Ontario v. Diamond, 2024 ONLSTA 8 (CanLII), the appeal panel of Ontario’s Law Society Tribunal, found that the current chair of the Tribunal should have recused himself from a conduct hearing based on comments he had made on social media prior to being assigned to the panel, related to the lawyer whose conduct was under scrutiny (Jeremy Diamond of Diamond & Diamond).

Jeremy . . . [more]

Posted in: Dispute Resolution

“Creative, Constructive, Collaborative Negotiation” Let’s Get There!

It seems that the world is experiencing more serious and intractable conflict. Our brains are hardwired to focus on bad news, which is everywhere and which can lead to stress and even despair. As conflict management professionals, what can we do to navigate these stormy times?

I offer a hat tip to Tammy Lenski for linking to this article by William Ury:

3 Ways to Make Conflict Less Destructive

William Ury is well known to most of you as an acclaimed mediator, co-founder of Harvard’s Program on Negotiation, co- author of the famous “Getting to Yes” and author of “Possible . . . [more]

Posted in: Dispute Resolution

Who’s Afraid of Little Old Me? an Exploration of a Mediator’s Influence

A mediation critic claims “mediators have no teeth”. This is to suggest that mediators have no power. The thinking being that a mediator’s lack of decision making renders them without authority.

Mediation is a process of self-determination for the parties participating in it. The mediator is a neutral facilitator, not an outcome imposer. For that reason, a mediator’s settlement rate is as misleading a statistic as a pitcher’s wins in baseball. Baseball fans know that a pitcher cannot earn a win without their team scoring runs, a task the pitcher is not involved in. Likewise, whether or not a case . . . [more]

Posted in: Dispute Resolution