Attend any conference on digital justice and you’ll hear about smart systems, expert systems and solution explorers, you’ll be told that eBay’s automated dispute resolution program resolves over 65 million cases each year. Access to justice, 24/7, in your pyjamas. Modern and efficient, it gives people what they want.
The future’s so bright, you better wear shades.
Then come the Q and A’s, and someone asks about individuals who don’t have computers, who aren’t computer literate, who won’t be able to effectively represent themselves no matter the amount of online information. “Of course” comes the standard response, “we will need . . . [more]