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Archive for ‘Practice of Law: Practice Management’

Social Media vs. Knowledge Management: A Generational War

That’s the title of an article worth reading at social computing (And speaking of social media, this article came to my attention via a Twitter post by Mathew Ingram.)

The article says:

KM and SM look very similar on the surface, but are actually radically different at multiple levels, both cultural and technical, and are locked in an undeclared cultural war for the soul of Enterprise 2.0.

And the most hilarious part is that most of the combatants don’t even realize they are in a war. They think they are loosely-aligned and working towards the same ends,

. . . [more]
Posted in: Legal Information: Information Management, Practice of Law, Practice of Law: Practice Management

Post-Matter Client Services Survey

In tough economic times it is more important than ever to make sure your clients are happy with the work you did for them. A post-matter client survey is one of the best ways to collect information about what clients thought about the services you provided.

Make sure your survey is structured to help you identify specific areas for improvement. Ideally, it should include some open-ended questions.

LAWPRO’s booklet, Managing a Better Professional Services Firm, included a sample post-matter client survey. An electronic copy of this survey that you can adapt for your firm is available at . . . [more]

Posted in: Practice of Law, Practice of Law: Practice Management

Making Legal SaaS Trustworthy

One of my more recent clients is Clio, a Vancouver-based SaaS (Software as a Service) company built for web-based law practice management.

Clio’s target market is clearly set at solos and small firms, and feature wise they’re incredibly strong. They know who they want to serve, and what they want to deliver. However, like other SaaS companies, and especially within the legal market, the biggest challenge they face is how create an environment of trust.

This concept of trust is extremely important for clients both when establishing a sales proposition, but perhaps more important, in maintaining a strong . . . [more]

Posted in: Practice of Law, Practice of Law: Practice Management, Technology

Fraud: How to Avoid Being a Victim

Over the last several months there has been an epidemic of frauds targeting lawyers, both in Ontario and in other provinces right across Canada. LAWPRO has seen a significant number of very costly fraud related claims. YTD in 2008 we have seen 89 claims that have cost us $5.7 millon. We are also aware of many lawyers that have narrowly avoided being victims. Sometimes due their own diligence, sometimes only by good luck.

No doubt many of you have read about these frauds, and some of you may even have been a victim or intended victim. Firms of all sizes . . . [more]

Posted in: Practice of Law, Practice of Law: Practice Management