This article is by Ian Hu, claims prevention & praticePRO counsel at LAWPRO.
It’s 11pm and your phone beeps. Against your better judgment you pick it up and see it’s a client email. Soon you’re sucked into a missive about the latest calamity in your client’s life, the client’s anxiety about the case, and what you will do about everything. You sense your own anger and frustration rise as you think about how to respond.
It is tempting and easy to hit the send button and fire off an emotional email in the heat of the moment. Taken over by . . . [more]