SLA Toronto Chapter Program on Knowledge Management

Special Libraries Association Toronto Chapter’s recent newsletter has a summary of a great presentation held in November on knowledge management. Presented by Laura Knapp, Manager, Knowledge Services at the Ontario Securities Commission, Laura Purves from L. Purves Consulting, and Heather Ritchie, Knowledge Manager at McCarthy Tetrault, the discussion focused on the following:

• What is KM?
• Challenges to KM successes
• Key KM skills
• Importance of KM sponsors
• Suggestions to ensure success
• Knowledge managers vs. librarians
• Measuring the success of KM projects