Autopsy of a Deal – Why Do It
Outsourcing deals are often long-term arrangements that span over periods of 10-15 years. It is not unusual to see personnel changes on both sides of the contract during the term of the deal, right up to the point where there is no-one left from the original deal team on either side. For many this might not sound like an issue – after all, knowledge transfer tends to be an ongoing exercise for both parties (including knowledge transfer on how to manage and interpret the contract). Unfortunately, when the original deal team has left, and this does happen, something valuable could . . . [more]