CALL’s Vendor Liaison Committee Has Tools You Can Use
The Vendor Liaison Committee (VLC) of the Canadian Association of Law Libraries (a committee of which I am a member), continues to put together practical information and useful tools. It is worth having a look at the full VLC page, but a couple of tools that law libraries may find useful:
- Librarian-Vendor Relation – Best Practices
This is essentially a checklist for libraries to work through when they have a complaint with regard to a publisher or vendor. The focus is on staying factual and professional to maintain a good relationship with your vendors. It also addresses unresolved issues,
