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Archive for May, 2010

Public Forum on Quebec Bill 94 Underway

General consultations on Quebec’s Bill 94, An Act to establish guidelines governing accommodation requests within the Administration and certain institutions started on May 18, 2010. Much to my annoyance, many journalists and media outlets are referring to the bill as “the facial covering bill” or “the niqab bill”. To summarize, the bill says...
Posted in: Substantive Law, Substantive Law: Legislation

Canadian Law Faculties ‘Like Psychotic Kindergartens”

“Psychotic kindergartens.” According to this piece from, Robert Martin, professor of law, emeritus, at the University of Western Ontario used this term and the term “feminist seminary” to describe Canadian law faculties. Martin’s article, in the October 2009 edition of the scholarly journal Interchange, is behind a paywall. I have not read it, but thought it worth pointing to nonetheless. . . . [more]

Posted in: Education & Training: Law Schools

Quebec Restriction on Immigration Professional – What Do Lawyers Need to Know?

The government of Quebec recently proposed regulations (February 2010) to better control who may provide provincial immigration services to immigrants. Specifically, under the proposed regulations, only Quebec-licensed lawyers, notaries and immigration consultants will be entitled to represent clients in Quebec immigration matters.
Posted in: Practice of Law

Customer Service Levels, an Idea Whose Time Has Come

These days, service levels are an integral part of outsourcing relationships. Reflecting the principle that “What gets measured, gets managed.” , the parties to an outsourcing relationship will establish specific metrics to be achieved by the supplier in performing services under the agreement, e.g. 99.99% server uptime in an infrastructure outsourcing or a call abandonment rate of less than 6% for help desk services. The service levels will be linked to penalties for failure to perform and termination rights in the event of consistent under-achievement. Suppliers may not love the idea of committing to service levels, but they recognize the . . . [more]

Posted in: Outsourcing

iPad as a Business Tool

I thought for my first post on the shiny new Slaw format, I should talk about a shiny new object. Over a million iPads have been sold so far. Many comments about the iPad can be found on Slaw, including my thoughts that the iPad will be the disruptive tipping point that will define the category. This kind of device will fundamentally change how we consume information.

Several competing products are expected to be on the market within the next few months, some of which will address some of the iPad’s missing features. Of course, fans will say that the . . . [more]

Posted in: Technology

Love Hurts

Love hurts. Never has that expression been truer than in the misguided Kafkaesque labyrinth that forms the core of Canada’s domestic violence courts. Domestic violence charges are in a pitched battle with impaired driving cases to see who can destroy the crumbling foundation of our nation’s criminal courts first. They form a massively disproportionate percentage of the court’s daily caseload to the point where many courthouses have had to set aside an entire day each week just to deal with the volume of administrative set-date appearances. Only a small fraction of these domestic abuse cases involve repeat offenders, personal injury, . . . [more]

Posted in: Justice Issues

The Smarter Legal Model

The Smarter Legal Model – More from Less
by Trevor Faure
published by Practical Law Company, 2010
price: £250

“Insight into how General Counsel reconfigured an in-house legal department simultaneously increasing legal coverage, lowering costs, while managing headcount”.

Trevor Faure is General Counsel for Ernst & Young Global Ltd. From relatively humble beginnings he has forged a hugely impressive legal career, beginning as a London-based barrister at one of the top commercial law chambers, leading to positions as in-house senior counsel with Apple, serving as a Legal Director with Dell and then as VP and General Counsel with Tyco . . . [more]

Posted in: Book Review

SLAPPs, Forests and Trees, Biting the Hand

This week’s issue of The Lawyers Weekly (vol 30., no. 3, May 21/10) has an article on the first page crowing about the successful dismissal, under Quebec legislation, of an action found to be a SLAPP (a Strategic Lawsuit Against Public Participation) action. The article continues on p.3 under the caption “Decision will ‘no doubt discourage’ abusive suits and SLAPPs.”

I’m going to put aside (what is to me the obvious) conflict between anti-SLAPP legislation and the “not plain and obvious that the action must fail” threshold which, in substance, is all that is needed on the merits issue for . . . [more]

Posted in: Practice of Law: Practice Management, Substantive Law: Legislation

Twapper Keeper: Archive Your Tweets by Hashtag, Keyword or Person

Came across a cool Twitter app I didn’t know about yesterday: Twapper Keeper. Twapper Keeper lets you create an archive based upon hashtag, keyword, or person. All the relevant tweets are gathered in one place, and they can be exported and downloaded. The Twapper Keeper interface is easier to use than Google and this app gives you a great way to archive tweets from a conference, archive trending hashtags or keywords for historical or analysis purposes, or just for saving your own personal tweets. There are only 7500 Twapper Keeper archives now, but I am sure this number will grow. . . . [more]

Posted in: Technology: Internet